FAQ

What size frame do I need?

What size is your photo or picture? If you already have a frame measure across the back, do not include the moulding.

What glass do you supply in your frames?

We use 2mm float glass or 1.2 styrene which has a protective film which you will need to remove or the photo will look cloudy.

What backing do you use?

Our backing boards are made from 2mm thick MDF. Frames in sizes up to and including 14×11″ come with 2 hooks and a strut. This means they can hang or stand both ways. (Portrait or landscape) Other sizes, including 16×12″, 20×16″ and 20×8″ come with hooks only.

How accurate are the images on your website?

They are taken by a professional photographer and are as close to the product as possible.

Can I have samples?

We can send you a piece of the moulding or reserve the right to charge you for the samples, of which the cost would be deducted should you require an order.

The styrene is misty and scratched?

The styrene is protected both sides by a clear film which you just need to peel off.

Are you frames made to order?

All our frames and mounts are made to order from here in the UK.

Do you make bespoke frames?

Not usually but we will try to help if we can. Please ring the office for assistance.

Do you make bespoke mounts?

We would be happy to assist you if we can. Please ring the office to discuss this.

Are there any discounts available?

Orders are discounted based on their value.

5% discount for orders of £350 or more

10% for £600 or more

15% for £1000 or more

If you wish to buy a larger quantity please contact the office to discuss further possibilities.

(The value of the order excludes VAT and any delivery costs)

What are your returns policy?

Frames are supplied with glass and the product is fragile. In the event of damages or faulty goods, we must be notified (either by email, fax or phone) within 3 working days of goods being received, otherwise we cannot accept liability.

Our returns policy does not affect your statuary rights but note that we are a B2B site and distance selling regulations does not apply.

Can I open a credit account?

Subject to status. Please give us a call to discuss this.

I live outside the UK?

Please speak to the office regarding this.

Can I adjust my order?

Possibly, as long as the order has not been put into production. Please call the office if this is something you need.

Goods damaged or missing?

We would need to be informed within 3 working days of you receiving your order.
Faulty goods will be credited or replaced and we will arrange for the damaged goods to be collected if required.

Do the prices include VAT?

All prices quoted or displayed on the website exclude VAT.

How do I pay?

You can either pay by card or into our bank account.
We are a B 2 B and distance selling regulations do not apply.

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