Privacy Policy

This statement describes our policy and practices with regard to the processing of Personal & Company information on our website and within our associated offices and manufacturing premises.

In order to provide the services offered by the site we may need to hold certain personal & company information. Except to the extent that we are required or permitted by law, any personal and company information which we collect will be used solely for the purpose of providing the service(s) and product(s).

Information we may collect

Throughout the order process, we collect the following information from you:

  • Name
  • Company Name
  • Company Address
  • Contact Telephone Number
  • Email Address
  • IP Address
  • Payment details (such as bank details or credit card details)

How we use this information

The information you share with us is used for the following purposes:

To process and fulfil your order
To communicate with you by email, post, or telephone for any related reason
For statistical purposes to improve our service and produces
To notify you by email of our products and any special offers.

Email Marketing

From time to time, we will use your email address to send you information on new product and services that we believe are of interest to your organisation.

Third Parties

Your information may be used via a third party system for the purposes of sending marketing information, however remains in the possession of Frames First and is inaccessible to any third party.

For the purposes of fulfilling your order, your delivery details (name and address) may be shared with third party courier companies.

We do not engage in the selling or the passing of your information to any third party other than the already mentioned.

Information Security

The information we collect is stored in a secure computer system and is only accessible by authorised personnel. Where appropriate, access to the computer systems is done so via encrypted channels to reduce any potential risk.

During the processing of your order, we may be required to print your order related information (such as delivery notes). In order to preserve an adequate order history, we will store these for a period of time in a secure premises. Once the requirement for this information has expired, we will destroy any paperwork containing your personal information.

Payment Security

Any credit card payment information shared with us is processed immediately either via our website or using a secure terminal provided by our Payment Provider. We do not retain any credit card payment information. All payments processed via the Payment Provider is done so securely and using industry-wide practices and technologies.

Cookies

Our website uses cookies to provide such features as a shopping basket and login sessions, and additionally for the purposes of understanding how you use our website. Cookies are small text files that websites create on your computer to save information relating  your visit. For example, our website will store information about the items in your shopping basket where you have not completed a purchase. This information is recalled when you next visit the website, to assist you in ‘continuing where you left off’ rather than having to put these items in your basket again.

Your Rights

The General Data Protection Regulation, in particular, provides a number of rights that you can exercise at any time.

The Right to be Informed – We will tell you how we use your data

The Right of Access – You can see any information we hold about you at any time.

The Right to Rectification – You can ask for any inaccurate or incomplete data to be corrected.

The Right to Erasure – The ‘right to be forgotten’. You can ask for your data to be removed from our system. Such a request will be actioned unless doing so will impair us in providing the services you have requested.

The Right to Restrict Processing – You can tell us how you want your data being used. For example, we can use your data to provide our services but not for marketing purposes.

The Right to Data Portability – You can request a copy of your data from us and we will provide this in a structured and commonly used format.

The Right to Object – You can tell us when you object to the use of your data and we will stop using it.

Rights in Relation to Automated Decision Making and Profiling – We do not engage in any automated decision making or profiling of your data, but if we did, you can instruct us not to.

You can exercise any of these rights by contacting us here, and we will action your request within a reasonable amount of time assuming that the request does not impact on our ability to provide the products and services you ask of us.

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By submitting your details you give us consent to email you offers and product announcements. We do not and never will sell your data to third parties.